bijlive Privacy Policy —
How We Handle Your Personal Data

1 Introduction

bijlive ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how bijlive collects, uses, stores, and protects personal data when you visit bijlive.app, register an account, make a deposit, or use any of our games or services.

This policy applies to all users of the bijlive website and mobile application. By registering a bijlive account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the data practices described here.

bijlive takes data privacy seriously. We collect only the data we genuinely need to operate the platform, process payments, and keep your account secure. We do not collect data for the sake of it, and we do not share it with anyone who does not have a legitimate reason to receive it.

2 Data We Collect

bijlive collects the following categories of personal data from registered players:

bijlive does not collect sensitive personal data such as biometric data, health information, or political opinions. We do not collect data from social media profiles unless you explicitly connect a social account to your bijlive login.

3 How We Collect Your Data

bijlive collects personal data through the following channels:

• Direct registration: When you create a bijlive account, you provide your name, mobile number, and payment account details directly.
• Deposits and withdrawals: Payment transactions generate transaction records that include your mobile banking number and transaction reference.
• Automated technologies: When you browse bijlive.app, our servers automatically log your IP address, device information, and session activity via cookies and similar tracking technologies.
• Identity verification: If you submit identity documents for KYC verification, we collect the data contained in those documents, including your name, date of birth, and ID number.
• Customer support: When you contact bijlive support via live chat or email, we collect the content of your messages and any attachments you send.
• Third-party payment processors: Our payment partners may share transaction confirmation data with bijlive to reconcile deposits and withdrawals on your account.

4 How We Use Your Data

bijlive uses your personal data only for legitimate operational purposes. We do not use your data for purposes that are incompatible with the reason it was originally collected. The main ways we use your data are:

• To create and manage your bijlive account, including verifying your identity and age at registration.
• To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• To detect and prevent fraud, money laundering, and other prohibited activities on the platform.
• To monitor gameplay patterns for responsible gaming purposes and to apply any limits or restrictions you have requested.
• To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To send promotional offers and bonus notifications, where you have not opted out of marketing communications.
• To improve the bijlive platform by analysing aggregated, anonymised usage data to understand how players interact with our games and features.
• To comply with legal and regulatory obligations, including anti-money laundering requirements and responses to lawful requests from authorities.

5 Who We Share Your Data With

bijlive does not sell your personal data. We share data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification providers: Where required for KYC compliance, bijlive may share identity document data with a third-party verification service. These providers are contractually bound to use the data only for verification purposes.
• Fraud prevention services: bijlive uses automated fraud detection tools that process IP addresses, device fingerprints, and behavioural data to identify suspicious activity.
• Legal and regulatory authorities: bijlive will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by law, or where we believe disclosure is necessary to protect the safety of our players or the integrity of the platform.
• Platform infrastructure providers: Our hosting and cloud infrastructure partners may process data on our behalf as part of operating the bijlive platform. These providers are bound by strict data processing agreements.

bijlive does not share your data with advertisers, data brokers, or any third party for commercial marketing purposes. Any third party that processes data on bijlive's behalf is required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

6 Cookies and Tracking Technologies

bijlive uses cookies and similar technologies to operate the platform, keep you logged in, and improve your experience. A cookie is a small text file stored on your device when you visit a website. bijlive uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Help bijlive understand how players use the platform — which games are most popular, where players encounter errors, and how navigation flows are used. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent login attempts, account takeovers, and bot activity. These cookies track login patterns and device consistency.

bijlive does not use third-party advertising cookies or tracking pixels that follow your activity across other websites. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform.

7 Data Retention

bijlive retains your personal data for as long as your account is active and for a period after closure as required by law and our operational policies. The following retention periods apply:

• Account data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for 7 years from the date of the transaction for financial compliance purposes.
• Support communications: Retained for 3 years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Identity verification documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Technical and usage data: Anonymised after 12 months and retained in aggregated form for platform analytics.

When data is no longer required, bijlive securely deletes or anonymises it. Players who request account deletion will have their personal data removed from active systems within 30 days, subject to the retention obligations described above.

8 How We Protect Your Data

bijlive implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bijlive servers.
• Encrypted storage for sensitive data including payment account numbers and identity documents.
• Role-based access controls ensuring that only authorised bijlive staff can access player account data, and only to the extent required for their role.
• Automated intrusion detection systems that monitor for unusual access patterns and potential data breaches.
• Regular security audits and penetration testing of the bijlive platform infrastructure.
• Two-factor authentication available for all player accounts to prevent unauthorised login.

9 Your Privacy Rights

As a bijlive player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] or via live chat. We will respond within 30 days.

10 Minors and Under-18 Protection

bijlive is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we may request identity verification to confirm a player's age at any time.

If bijlive discovers that personal data has been collected from a person under 18, we will immediately close the account, delete the data, and return any deposited funds to the original payment source. No winnings generated by an underage account will be paid out.

If you are a parent or guardian and believe your child has registered a bijlive account, please contact us immediately at [email protected]. We will investigate and take action within 24 hours.

11 Changes to This Privacy Policy

bijlive may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your personal data, bijlive will notify registered players via the mobile number or email address on their account before the changes take effect. Continued use of the bijlive platform after a policy update constitutes acceptance of the revised Privacy Policy.

We recommend checking this page periodically to stay informed about how bijlive protects your privacy. Previous versions of this policy are available on request.

12 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bijlive handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly on the bijlive platform, accessible after login.